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return policy

Returns & Shortages: Shortages must be reported within 24 hours of receiving order. No returns without prior approval. All returns must be made within 10 days of order. Customer is responsible for all shipping charges. Returns must be made in the original packaging in resaleable condition. All food products are shipped at customers risk and not guaranteed against weather related damage (i.e. melting, discoloration). Shipper takes great care in packing pre-made flowers in a safe and secure way. Therefore, shipper will not be responsible for damage due to UPS Handling. There is absolutely no returns on food products. Glass & Porcelain Items are non-returnable. Molds, Books, Food Products, cut ruffle or cut foil are non-returnable.